General Terms & Conditions

CIXI (Last updated: June 16, 2026)

The "Cixi" mobile application is published by CIXI, a simplified joint-stock company (société par actions simplifiée), with its registered office located at 315 rue Novus Parc - 74330 Poisy - France, registered with the Annecy Trade and Companies Register (RCS) under number 821 036 514 ("CIXI"), represented by its acting president.

Preamble

These general terms of use (hereinafter referred to as "ToS") determine the conditions for using the mobile application published by Cixi (hereinafter "the Application").

The Application can only be installed on your device after accepting these ToS.

The Application allows its user to access information relating to their journeys and the use of the PERS, and offers various services such as sharing the vehicle with other users via the issuance of a secured key.

Depending on your status (professional or consumer), certain articles are only applicable if the Application is used within a private, non-professional framework. Where applicable, provisions specifically applicable to non-professional use are expressly mentioned.

Article 1. Definitions

The terms beginning with a capital letter within these ToS, whether used in the singular or plural, have the meaning given to them below:

Professional Fleet: refers to a fleet of Vehicles managed by a Fleet Manager with a view to making them available to professional Users within the framework of and for the needs of their activity.
Non-professional Fleet: refers to a fleet of Vehicles offered to non-professional Users.
Fleet Manager: refers to the entity responsible for managing the Vehicles made available to Users.
Guest: refers to the person(s) with whom the User shares a key allowing them to activate the Vehicle and use it.
Account: refers to the space associated with a User where they can log in to access the Services.
PERS: refers to the chainless electronic pedaling system developed by Cixi.
Services: refer to the different features and services accessible from the Application.
User: refers to an adult natural person who has downloaded the Application for the purpose of using it.
Vehicle: refers to the bicycle or any other vehicle on which a PERS is installed and with which the Application is connected.

Article 2. Access to the Application and Services

The User is informed that the Application can only be downloaded on devices that are recent enough to have the necessary storage space and a capacity adapted to allow the Services to function properly.

Access to the offered Services is exclusively reserved for Users who have opened an Account, under the conditions provided for in these general terms. Account opening is validated after filling in the requested information.

The User agrees to provide exact and precise personal information at the time of opening their Account. Opening an Account is reserved for adults.

Each User has a login (username) and a password to connect to their Account. Only the Account holder is authorized to log in using the login and password corresponding to said Account.

The User agrees to keep their password strictly confidential. As such, any use of the Account is deemed to have been made by the User themselves or with their authorization, unless the User is able to demonstrate that their Account has been hacked.

An Account can neither be sold nor transferred to another natural person without the express agreement of Cixi.

Article 3. Services

The Application allows the User to access the Services available on the date the Application is downloaded or on the date of its most recent update.

Unless expressly stated otherwise, the Services offered by Cixi are free of charge. In particular, the Application allows the User to:

Have diagnostic information about their PERS;
Access information relating to journeys made, as well as statistics (speed, route, distance traveled, etc.);
Be alerted when the vehicle is in motion;
Manage Vehicle sharing;
Benefit from an enhanced support service by accessing relevant information more quickly;
Access data allowing a diagnosis of various components related to the PERS and the Vehicle's battery.

Access to this information is made possible thanks to the data transmitted by the PERS.

Certain Services require a mobile network connection (4G or 5G) to function. Pairing the Application with the PERS requires activating Bluetooth.

The User's attention is drawn to the fact that the "PERS locking" function, which prevents unauthorized movement of the Vehicle, can only be implemented if communication between the Application and the PERS is possible. As such, locking is only possible if there is optimal network coverage (4G or 5G) between the Application and the PERS. A PERS that has been damaged will not be able to properly receive and execute the locking function.

Consequently, Cixi is under no circumstances bound by an obligation of result regarding the Services offered via the Application.

Article 4. Vehicle Sharing

4.1. Obligations of the Vehicle Owner User

The Application allows the User who owns the Vehicle to manage the people with whom they wish to share it. The User enters the Guest's contact details in order to send them a secured key allowing them to unlock the PERS.

The User defines the period during which the Vehicle can be shared and can revoke their authorization at any time. The User is solely responsible for the Guest's compliance with the rules for using the Vehicle. Vehicle sharing is carried out at the User's own risk, which the User expressly acknowledges.

The User agrees to share their Vehicle only if it is in good condition and does not present a danger to the Guest, given its wear and tear or general condition. In particular, they agree to check the correct tire inflation and the functioning of the brakes before any sharing. The User also agrees to share their Vehicle only once it is fully charged.

4.2. Obligations of the Guest User

The Guest User agrees to return the Vehicle in the same condition as when they picked it up.

If, when unlocking the Vehicle with the sharing key, they notice a problem or a malfunction on the Vehicle, they must immediately inform the Vehicle owner. Failing to report it within ten minutes of taking the Vehicle, the problem cannot be used as a claim against the Vehicle owner.

In any event, the Guest agrees under no circumstances to use the Vehicle in a way that is likely to damage it.

Article 5. Geolocation

5.1. General Provisions

By pairing the PERS with the Application, the User can access a Vehicle geolocation feature.

If the User does not want geolocation data to be processed by Cixi, they will not be able to benefit from the Services in the Application that rely on geolocation (e.g., history of journeys traveled).

The use of the PERS geolocation feature requires the User's express prior consent to be geolocated. Consent to geolocation can be withdrawn at any time via the Application settings.

When the User has not authorized Cixi to process geolocation data emitted by the PERS, Services such as detecting a moving Vehicle or calculating distances traveled are not available.

Vehicle sharing implies its geolocation at the start and arrival of the Guest's journey, or upon expiration of the sharing key, in order to indicate to the Guest where the shared Vehicle is located, and to inform the owner User where they can retrieve it. However, the owner User can under no circumstances track the journey made by the Guest without the Guest's express authorization, nor access the usage statistics generated by the Guest.

5.2. Provisions Specific to Professional Vehicle Fleets

When the Vehicle is integrated into a Professional Fleet, the User is informed that the Fleet Manager may have configured the Vehicles to allow their geolocation by professional Users within the framework and for the needs of their activity. Where applicable, the professional User must contact the Fleet Manager to know the terms applicable to geolocation.

5.3. Provisions Specific to Non-professional Vehicle Fleets

When the non-professional User has entered into a vehicle provision agreement with a Fleet Manager, the latter is solely responsible for any geolocation methods implemented within the framework of anti-theft or maintenance devices.

Article 6. Intellectual Property

6.1. Intellectual Property

Cixi holds all copyrights, as well as all intellectual and industrial property rights of any nature whatsoever, relating to the Application.

In particular, all elements and content of any nature reproduced in the Application are the exclusive property of Cixi or the partners with whom it has concluded licensing agreements.

Any representation, reproduction, exploitation, downloading, distribution, dissemination, commercialization, or adaptation, in any form whatsoever, whether for commercial purposes or not, of the Application, its content, or intellectual property rights belonging to Cixi relating to the Application, is strictly prohibited without its express authorization.

6.2. User License

Cixi grants the User a personal, non-exclusive, non-assignable, and non-transferable right to use the Application, solely for their personal and non-professional needs, to the exclusion of any other purpose.

The User is strictly prohibited from accessing and/or using the source codes or files of the Application and/or the software components of the Application.

The User acquires no intellectual property rights over the Application and/or the Services, nor any other rights than those granted under these terms.

Article 7. Application Updates

The Application may be updated or modified by Cixi in order to maintain, adapt, or evolve its features, including via security updates.

The User has the option to configure the Application from the app store where it was downloaded in order to automatically accept updates or to condition them on their prior acceptance. Certain updates relating to minor corrections may be installed automatically by Cixi.

When an update is made necessary to maintain the compliance of the Application with regulations, the User is informed of the consequences of its non-installation. In the absence of installation, Cixi cannot be held responsible for any compliance defects.

Generally speaking, installing updates is necessary to maintain the security of the Application and the operation of the Services. If updates are not installed, Cixi cannot guarantee that the security and features of the Application will be maintained.

Article 8. Uninstallation and Account Closure

The User can delete their Account at any time via the Application. Deleting the Account results in the loss of all User data and statistics that they could access via their Account.

The User is also informed that if a Vehicle sharing is in progress, uninstalling the Application or deleting their Account will no longer allow them to manage the sharing, lock the shared Vehicle, or obtain its location.

Article 9. Sharing of Data Generated by the PERS

The User is informed that the PERS is likely to share the following data with Cixi, in its capacity as manufacturer:

Identifier of the vehicle on which the PERS is mounted;
Vehicle status;
History of vehicles on which the PERS has been mounted;
History of borrowed and/or shared vehicles;
History of vehicle logs;
History of communication logs;
Data relating to energy supplied and produced;
Diagnostic data:
- PERS number
- Unique server channel or app identifier
- Basic data: battery status and level, PERS connection mode
- Warning data (PIN code error, lock/unlock status, hardware status (battery, PERS, braking, lighting, cockpit, cable, etc.))
- Alert data regarding the nature of hardware failure (PERS, battery, braking, motor, connected box, etc.)
- History of maintenance alert notifications

The User can access diagnostic data by entering their PERS number on the Application or on Cixi's website. Geolocation data is only processed by Cixi with the User's agreement, as detailed in Article 5.

Article 10. Term

These General Terms remain in force as long as they are online on Cixi's website. The provisions mentioned in Articles 11, 12, 15, and 16 remain applicable to the User after their Account is closed.

Article 11. Statutory Guarantees for Non-professional Users (Consumers)

The Application is covered by the statutory guarantee of conformity provided for in Articles L224-25-1 to L 224-25-32 of the French Consumer Code (Code de la consommation).

As such, the consumer is entitled to the implementation of the statutory guarantee of conformity in the event of a lack of conformity appearing during the period of supply of the Application, starting from the supply of the digital content or digital service. During this period, the consumer is only required to establish the existence of the lack of conformity and not the date of its appearance.

The statutory guarantee of conformity entails the obligation to provide all updates necessary to maintain the conformity of the digital content or digital service during the period of supply of the Application.

The statutory guarantee of conformity gives the consumer the right to have the digital content or digital service brought into conformity without undue delay following their request, free of charge and without major inconvenience to them.

In the event that Services are offered for a fee by Cixi, the consumer may obtain a price reduction while keeping the digital content or digital service, or they may terminate the contract by obtaining a full refund in exchange for giving up the digital content or digital service, if:

The professional refuses to bring the digital content or digital service into conformity;
Bringing the digital content or digital service into conformity is delayed unjustifiably;
Bringing the digital content or digital service into conformity cannot occur without costs imposed on the consumer;
Bringing the digital content or digital service into conformity causes a major inconvenience to the consumer;
The non-conformity of the digital content or digital service persists despite the professional's unsuccessful attempt to bring it into conformity.

The consumer is also entitled to a price reduction or termination of the contract when the lack of conformity is so serious that it justifies an immediate price reduction or contract termination. The consumer is then not required to request that the digital content or digital service be brought into conformity beforehand.

In cases where the lack of conformity is minor, the consumer is only entitled to contract cancellation if the contract does not provide for the payment of a price.

Any period of unavailability of the digital content or digital service for the purpose of bringing it back into conformity suspends the remaining guarantee period until the digital content or digital service is supplied in conformity once again.

These rights result from the application of Articles L. 224-25-1 to L. 224-25-31 of the French Consumer Code.

A professional who acts in bad faith to obstruct the implementation of the statutory guarantee of conformity faces a civil fine of up to 300,000 euros, which may be increased up to 10% of the average annual turnover (Article L. 242-18-1 of the French Consumer Code).

The consumer also benefits from the statutory guarantee against hidden defects in application of Articles 1641 to 1649 of the French Civil Code (Code civil), for a period of two years from the discovery of the defect. This guarantee gives the right to a price reduction if the digital content or digital service is kept, or to a full refund against renunciation of the digital content or digital service.

Claims or refund requests in the event of non-conformity of the Application must be sent by postal mail or email to the addresses indicated in the preamble of these terms.

Article 12. Liability

Cixi is only bound by an obligation of means in the execution of its obligations.

It cannot be held responsible for consequences resulting from the misuse of the Application by the User. Its liability can also not be incurred for any malfunction related to a network problem or a connection defect.

The User also acknowledges Cixi's right to temporarily interrupt access to the Services to allow the installation of updates or the performance of maintenance operations.

Cixi cannot be held responsible for the non-performance of the contract concluded in the event of force majeure, a fortuitous event, or a cause beyond its control, such as notably: natural disaster, war, earthquake, fire, explosions, riots, intervention of government authorities, bad weather, water damage, malfunction or interruption of the electrical or telecommunications network.

The User's use of the Application is under their sole responsibility. As such, it is reminded that the User must remain attentive to the traffic around them and may only consult the Application when they are in an environment allowing them to stop in accordance with the provisions of the Highway Code (Code de la route).

As previously mentioned, the User remains solely responsible for the consequences related to sharing the Vehicle.

Cixi's liability towards a professional User cannot be engaged for an amount exceeding the price of the Vehicle on which the PERS is installed.

Article 13. Personal Data

Cixi is required to process some of your personal data, either with your express consent or to be able to execute the obligations mentioned herein.

The personal data processing carried out by Cixi is detailed in the Privacy Policy, to which the User can refer to know their rights in this matter.

Article 14. Modification of the ToS

These ToS can be modified at any time by Cixi. In the event of modification, the ToS are applicable from their publication on Cixi's website or on the online stores where the Application can be downloaded.

Any modification likely to affect the rights and obligations of the User will be communicated to them at least thirty (30) days before its effective date. If the User refuses to apply the new general conditions, they must no longer access the Application and proceed with its uninstallation within thirty days. After this period, the Services will continue according to the provisions of the updated ToS.

Article 15. Miscellaneous

The invalidity of one of the clauses or articles herein will have no influence on the validity of the other clauses and articles. In the event of invalidity of one of the clauses, Cixi will endeavor to replace it with a valid, balanced clause having the same purpose.

The User acknowledges that only these ToS and the Privacy Policy govern their contractual relationship with Cixi.

The headings of the articles in these ToS are for convenience only and do not in any way affect the meaning of the provisions to which they refer.

No act of tolerance by Cixi, even if repeated, shall constitute a waiver of any of the provisions herein.

Article 16. Applicable Law and Dispute Resolution

These ToS are subject to French law.

In the event of a dispute, the User may send their claim in writing to contact@cixi.life.

If the dispute persists despite their written claim, the non-professional User may, in an attempt to resolve it, contact a consumer mediator at the following address: XXX. The process for contacting the mediator is described on their website: XXX. The User's referral to the mediator must occur within a maximum period of one year from the written claim to Cixi.

In the absence of an amicable resolution, the competent jurisdiction is designated according to the public order jurisdiction rules applicable to a contract concluded between a professional and a consumer.

The competent jurisdictions for disputes opposing a professional User to Cixi are the Judicial Court (tribunal judiciaire) or the Commercial Court (tribunal de commerce) of Annecy, depending on the nature of the litigation involved.